Part 11/14:

Indeed, Disney has also made other overt gestures to improve relationships with its core audience, including sparking rumors of revisiting passholder perks. These actions may signal how Disney intends to position itself in an industry where guest experience—including accessibility—is becoming a competitive differentiator.

## The Broader Context and Ongoing Legal Challenges

Despite these changes, the controversy around Disney’s DAS program persists. The company is facing lawsuits in some jurisdictions over alleged improper denials and the overly restrictive eligibility process. Critics emphasize that a system that unnecessarily complicates access effectively excludes many who would benefit from assistance.