We Need Better than Paypal Can Offer !! Monetha The Way Forward !! Bye Bye Paypal

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We Need Better than Paypal Can Offer !! Monetha The Way Forward !! Bye Bye Paypal
Get Monetha 31st August 2017 Be  Quick


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E-commerce   worldwide   sales   in   2014   were   USD   1.33   trillion   and   are   projected   to increase   to   USD   4.058   trillion   by   2020.   E-commerce   share   of   retail   sales    is   expected to   increase   from   7.4%   in   2015   to   14.6%   in   2020.   Furthermore,   according   to   Statista, the   number   of   people   buying   goods   or   services   online   will   increase   from   1.46   billion in   2015   to   above   2   billion   in   2020.
Despite   the   explosive   growth,   three   major   problems   still   exist:
1. Trust  and  reputation :  Building  trust  is  difficult,  and  it  is  centrally  governed  by big   marketplaces.   There   is   an   inability   to   transfer   trust   from   one   centralized service   to   another,   and   thus   a   need   to   establish   relationship   with   each merchant   separately.   Moreover,   a   merchant’s   history   is   not   recorded,   so   there is   no   ability   to   punish   fraudulent   buyers   or   merchants.   Huge   efforts   and advertising   budgets   are   needed   to   create   trust   if   a   merchant   is   not   a   part   of   a centralized   marketplace.
2. Expensive  and  long  payment  process:   There  are  16(!)  different  steps  to settle   the   transaction   and   up   to   15(!)   different   fees   to   pay   for   payment gateways.   Transaction   fees   range   from   2%   +   0.1   to   6%   +   0.7.   Chargeback fees   of   USD   15.   Moreover,   existing   payment   gateways    rarely   offer   a   simple solution   for   a   merchant   to   accept   mobile   payments   on   their   website   or   point   of sale   terminals.
3. An  inability  to  reach  the  growing  ethereum  economy:   Today,  merchants cannot   accept   payments   in   Ether,   which   has   reached   a   market   cap   of   USD 36bn   as   of   June   14th.   Moreover,   a   totally   new    digital   asset   class   is   being created:   tokens   of   products   that   are   built   on   the   Ethereum   platform.   The   rise of   a   new   kind   of   digital   assets   enables   the   creation   of   a   token-based   digital asset   economy.   It   is   expected   that    10%   of   global   GDP   will   be   generated   on blockchains   by   2025.   Merchants   will   definitely   want   to   participate   in   the blockchain   created   economy.
Monetha   is   creating   a   universal   decentralized   trust   and   reputation   solution working   flawlessly   together   with   mobile   payments   processing   on   the Ethereum   blockchain   leveraging   smart   contract   technology.
1. Universal/Transferable  trust  and  reputation  system:   Every  time  a transaction   is   made   the   blockchain   will   record   the   time   of   the   transaction,   both receiving   and   sending   wallet   addresses,   warranty   conditions,   delivery   time,
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 and   all   other   information   that   is   typically   needed   to   ensure   trust.   All   the sensitive   information   will   be   hashed   and   only   available   to   authorized   users   in a   beautifully   designed   user   interface.   Based   on   that   information,   clients   and merchants   will   be   able   to   file/solve   a   claim,   rate   each   other,   etc.    Every   time   a transaction   is   made,   claim   registered,   solved   or   unsolved   (according   to the   purchase   details   saved   during   the   purchase),   review   written,   etc.,   the smart   contract   will   automatically   change   the   trust   level   for   each   of   the parties   involved.
2. Mobile  payments  solution:   With  the  help  of  the  Ethereum  blockchain,  we are   able   to   make   payments   with    only     1   step   and   1   fee,    which   results   in accepting   payments   generally   up   to   5X   cheaper   and   up   to   x10000   faster   for merchants.   After   simple   integration   with   Monetha,   merchants   will   be   able   to: use   our   decentralized   trust   and   reputation   system,   accept   Ethereum   based tokens,   accept   mobile   payments,   and   easily   convert   cryptocurrency   to   their local   fiat   currency.
3. Enabling  merchants  to  reach  $10  trillion  digital  asset  economy:   By developing   Monetha,   we   will   not   only   allow   merchants   to   participate   in   a trustful   decentralized   economy,   but   also   reach   the   growing   digital   asset economy   through   our   payment   solution.   The   World   Bank   estimates   that   10% of   global   GDP   will   be   generated   on   blockchains   by   2025.   The   GDP   estimated for   2025   is   $100T,   thus   the   value   generated   through   blockchain   is   expected   to be   $10T   (10%).
Mobile   payments:    According   to   Boston   Consulting   Group,   the   payment   industry   is about   to   experience   a   huge   shift   towards   mobile   payments:   1)   In   2015   mobile payment   volume   was   USD   8.6   billion   in   the   US.   It   is   expected   to   increase   almost   32x by   2021   to   reach   $274bn   in   the   US   alone,   2)   mobile   share   of   total   ecommerce   is expected   to   increase   to   48.5%   of   total   e-commerce   by   2020.   It   was   23.6%   in   2015.
Business   model:    Monetha   will   only   have   one   fee   –   a   1.5%   transaction   fee   for merchants.
Token   and   token   ecosystem:    A   1⁄3   of   Monetha’s   revenue   will   be   put   in   the   “Voucher Smart   Contract”   in   a   form   of   MTH   tokens   to   our   token   holders   with   an   ability   to   claim   for   a voucher   proportionately   to   the   amount   of   MTH   tokens   they   hold.   Token   holders   will   receive   a voucher   in   MTH   (Monetha’s   currency)   to   use   it   as   a   discount   when   buying   from      Monetha’s merchants.   This   voucher   would   be   proportional   to   the   amount   of   the   MTH   tokens   held.
Loyalty   program:    In   order   to   encourage   a   network   effect   and   create   an   ecosystem for   the   Monetha   token,   we   are   going   to   introduce   a   loyalty   program   for   merchants.
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 Every   purchase   made   via   the   Monetha   payment   system   will   reward   the   client   of   the merchant   with   0.2%   (the   exact   percentage   might   change   over   time)   of   the   value   of the   transaction   in   Monetha   tokens   from   the   Monetha   loyalty   pool.
1.   Three   significant   problems   that   merchants face:   trust   and   reputation,   payments,   and   an inability   to   reach   the   growing   Ethereum economy
E-commerce   has   grown   at   an   unprecedented   rate   and   is   projected   to   grow   at   an even   higher   rate   over   the   coming   years.   According   to   “Statista”,    retail   e-commerce sales   worldwide   in   2014   were   USD   1.33   trillion   and   are   projected   to   increase   to   USD 4.058   trillion   by   2020.
 The   growth   is   perfectly   illustrated   by   the   number   of   shops   created   on   the   Shopify platform.   They   had   84,000   shops   in   2013,   144,000   in   2014,   243,000   in   2015   and ended   2016   with   almost   378,000   merchants   on   the   platform   -   a   growth   of   450%   over 3   years.
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 E-commerce   is   also   gaining   greater   weight   in   total   retail   sales   globally.   It   is   expected to   increase   from   7.4%   in   2015   to   14.6%   in   2020.   Furthermore,   according   to   Statista, the   number   of   people   buying   goods   or   services   online   will   increase   from   1.46   billion in   2015   to   above   2   billion   in   2020.
Despite   the   super   high   growth   of   e-commerce,   merchants   face   three   major problems:    1)     Trust   and   reputation,   2)   Expensive   and   long   payment   process,   and 3)   An   inability   to   reach   the   growing   Ethereum   ecosystem,   with   a   market   cap   of ~36   billion   and   its   corresponding   Ethereum   token   economy.
1.1   Trust   and   reputation   problem   in   global   e-commerce
Building   trust   is   difficult.   It   takes   time   and   costs   a   lot   of   money.   It’s   even   more   difficult
for   new   or   small   merchants.
Trust   and   reputation   are   extremely   important   for   participants   of   today's   global commerce.   People   are   more   likely   to   buy   from   trusted   merchants;   therefore, merchants   are   striving   to     maximise   their   trust   rating/reputation    and   build   a   loyal customer   base.
According   to   Econsultancy,   61%   of   customers   read   online   reviews   before   making   a purchase   decision.   Moreover,   according   to   Reevo   stats,   63%   of   customers   are   more likely   to   make   a   purchase   from   a   site   which   has   user   reviews   and   a   proven   trust rating.
Consumer   reviews   are   significantly   more   trusted   (nearly   12   times   more)    than descriptions   that   come   from   manufacturers,   according   to   a   survey   of   US   internet users   by   the   online   video   review   site   EXPO.   Furthermore,   Shopify,   in   one   of   their merchant   blogs,   emphasized   that   “showing   that   others   trust   you”   is   vital   to   a merchant’s   success.
There   are,   however,   a   few   major   problems   regarding   trust   that   merchants   face   in today's   global   e-commerce.
1.   The   trust   and   reputation   system   to   facilitate   commerce    is   only   possible   in   closed marketplaces,    which   are   controlled   by   a   central   authority.   In   order   to   build   trust,   you have   to   join   one   or   a   few   of   the   closed   marketplaces,   such   as:   Amazon,   Ebay, Alibaba,   etc.   By   joining   them,   merchant   must   accept   all   their   rules;   for   example,   20% commission   from   sales.
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 2.   Merchants   have    no   ability   to   transfer   their   trust   rate   from    one   centralized service   to   another.   For   example,   once   you   become   trusted   on   Amazon,   you   still   must build   your   trust   on   Ebay   or   another   marketplace.
3.   Merchants   have   to    invest   considerable   effort   and   finance   into   their   brand   and advertising    if   they   do   not   want   to   join   the   centralized   marketplace   that   facilitates trust   and   reputation.
4.   Buyers   need   to    establish   a   relationship   with   each   merchant   separately. Moreover,   a   buyer’s   history   is   not   available   for   merchants   to   make   decisions.   Being trusted   with   one   merchant   doesn't   mean   you   are   trusted   with   another.
5.   There   is   no   ability   to   punish   fraudulent   buyers   or   merchants   and   reflect   that   in   their history.    Most   fraud   happens   due   to   stolen   cards   or   stolen   credit   card   information.   In 2015,   card   fraud   reached   $21.84   billion   –   a   figure   that   is   expected   to   rise   to   $31.67 billion   by   2020.   According   to   Advanced   Payment   Report   2016   conducted   with   the help   of   Wirecard.de,   92%   of   merchants   say   fraud   will   remain   a   prime   concern   for online   payments.    Large   e-commerce   and   m-commerce   merchants   lose   1.4%   and 1.7%   of   revenues    respectively   to   fraud   according   to   the   2015   True   Cost   of   Fraud Study.
There   are   millions   of   e-commerce   merchants   outside   closed   marketplaces   that   need a   universal   trust   and   reputation   system   in   order   to   be   trusted   by   their   clients.
In   order   to   build   global   trust   in   e-commerce,    we   need   a   universal   trust   and reputation   system .   Payments   and   commerce   using   Monetha   will   be   done   directly between   two   unknown   parties   using   a   much-needed    decentralized,   smart   contract based,   trust   and   reputation   system .
1.2   Expensive   and   long   payment   process
Despite   having   a   wide   variety   of   different   payment   gateways   and   processing
companies,   the   following   major   problems   still   exist   for   merchants:
● Costly   and   complex   transaction   settlements   with    up   to   16(!)   steps   to   accept and   settle   transactions.
● Up   to   15(!)   different   type   of   fees    including   a   transaction   fee   of   between   2% to   6%,   and   a   chargeback   fee   of    USD   20.
● Extremely   high   cross-border   transaction   fees.
● Long   transaction   times   ranging   from    2   days   to   several   weeks    to   receive   their
money.   E-commerce   payment   processors   often   hold   merchants’   money   for   a week   due   to   higher   probability   of   chargebacks   during   first   week   after
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 purchase.
● Mobile   payments.   Mobile   payment   solutions   are   fragmented   and   not   available
universally   or   simply   not   easy   to   use   despite   a   strong   consumer   appetite   to leverage   them.   Payment   processors    rarely   offer   a   simple   solution   for   a merchant   to   accept   mobile   payments .
1.2.1   Current   payment   process
The   picture   below   describes   the   payment   confirmation   or   rejection   in   8   steps   at   the time   of   payment   regardless   of   it   being   in   a   physical   store,   e-commerce   or m-commerce.   The   process   is   complex   and   includes   8   additional   steps   to   settle   the transaction.   In   total,   you   have    16   steps    for   money   to   be   transferred   from   the   client's bank   account   to   the   merchant's   bank   account.
 1.2.2   Merchant   fees Merchants  have  to  pay   up  to  15(!)  different  types  of  fees   in  order  to  accept
payments   from   their   customers.
● Transactional   fees    stand   somewhere   between   2%   and   6%   per   transaction plus   a   fixed   fee   which   is   between   USD   0.1   and   USD   0.7.   For   example:   every time   someone   makes   a   transaction   for   USD   10,   the   merchant   on   average pays   =>   10*((0.02+0.06)/2)   +   ((0.1+0.7)/2))   =   USD   0.8   for   banks,   credit   card associations,   payment   gateways   and   processors.
● Retrieval   Request   Fee    and    Chargeback   Fee     are   paid   when   someone   claims for   a   chargeback.    The   best-known   payment   gateways   such   as   PayPal   and Stripe   charge   merchants   a   USD   15   chargeback   fee.   In   addition   to   the chargeback   fee,   there   is   work   to   be   done   by   the   retailer   to   prove   the
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 transaction   was   done   respecting   the   rules.   This   costs   time   and   money.   When the   info   is   missing,   the   charge   is   reversed   even   if   it   was   legit.
● Flat   fees    include:    Terminal   fees    to   buy   the   needed   terminal   for   retail merchants,    PCI   fees    paid   to   Payment   Card   industry   for   compliance   OR noncompliance,   and   others,   such   as:    Annual   fees ,    Monthly   fees ,    Monthly minimum   fees ,    IRS   reporting   fees ,    network   fees ,   etc.
● Incidental   fees   that    consist   of:    Address   Verification   Service   (AVS) ,    Voice Authorization   Fee   (VAF),     Batch   Fee,   and     NFS   fee.
● Cross-border   fees.    PayPal,   for   example,   charges   the   merchant   a   transaction fee   of   4.4%   +   fixed   fee   (depends   on   the   currency),   instead   of   2.9%   +   fixed   fee (depends   on   the   currency)   if   the   funds   the   merchant   is   receiving   comes   from outside   of   the   U.S.
Finally,   some   payment   gateways   and/or   processing   companies   like   to   keep   their   fee structure   hidden   or   totally   incomprehensible   to   the   average   merchant.
1.2.3   Long   fund   transfer   time
As   there   are   a   lot   of   different   parties   involved   in   moving   the   money   from   one   bank account   to   another   (or   from   one   country   to   another),   it   often   takes   up    3   days   to settle   the   transaction .   For   international   payments,   it   can   take    up   to   a   week   or even   more .   Moreover,   payment   gateways   more   often   than   not   hold   your   money   for   a week.
That   often   causes    cash   flow   problems   for   small   merchants. 1.2.4   Mobile   payments
According   to   StatCounter,   October   2016   was   the   first   ever   month   in   the   history   when more   users   around   the   world   accessed   the   internet   from   mobile   devices   than   from desktop   computers.   Of   all   users,   51.3%   used   mobile   devices   while   48.7%   used computers.   Moreover,   according   to   Statista,    approximately   80%   of   internet   usage will   be   mobile   by   2018 .   At   the   same   time,   mobile   payments   are   projected   to increase   from   USD   8.6bn   in   2015   to   USD   274bn   in   2021.
The   problem   is   that   most   e-commerce   and   retail   payment   gateways   and/or   terminals were   developed   to   accept   and   process   payments   using   physical   credit   cards,   and   at their   core,   cards   are   not   mobile-friendly.   Payment   gateways   rarely   offer   a   simple
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 solution   for   a   merchant   to   accept   mobile   payments   in   their   website   or   point   of   sale terminals.
1.3   An   inability   to   participate   in   token-enabled   digital   asset economy   potentially   worth   $10T   in   2025.
The   market   cap   of   all   the   Ethereum   tokens   is   growing   extraordinarily   fast.   Ether reached   a   market   cap   of   USD   36bn   as   of   June   14th.   But   most   importantly,   a   totally new   market   of    digital   assets   is   being   created:    tokens   of   projects   that   are   built   on Ethereum   platform.   The   rise   of   new   kind   of   digital   assets   enables    the   creation   of   a token-based   digital   asset   economy .
A   correspondent   of   Bloomberg   talks   about   it    here ,   starting   from   2:00.
The   World   Bank   estimates   that   10%   of   global   GDP   will   be   generated   on   blockchains by   2025.   The   GDP   estimated   for   2025   is   $100T,   thus   the   value   generated   through blockchain   is   expected   to   be   $10T   (10%).
Today,   merchants   don’t   have   an   opportunity   to   access   that   money.   They   will   have   a considerable   incentive   to   participate   in   the   token   economy   within   the   next   few   years.
2.   Monetha’s   solution:   a   decentralized   trust   and reputation   system   working   flawlessly   together through   a   blockchain   based   payment   gateway
We   are   creating   a   decentralized    payment   and   trust   solution   on   the   Ethereum blockchain   leveraging   smart   contract   technology.    The     payment   solution   works flawlessly   together   with   our   decentralized   trust   and   reputation   system.   Merchants   will be   able   to   accept   Ethereum   based   cryptocurrencies   and   exchange   them   with traditional   (fiat)   currencies.   Merchants   and   customers   will   participate   in   global decentralized   commerce   with   total   trust.
Monetha   is   on   a   mission   to:
● Develop   a   global    decentralized   trust   and   reputation   system    for   tomorrow's global   e-commerce.
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 ● Make   the   payment   process   simple   and   efficient:    only   one   step .
● Make   accepting   payments   for   merchants   generally   up   to    5x   cheaper   and   up
to   10,000   times   faster.
● Provide   an   opportunity   for   merchants   to   accept    mobile   payments.
● Bring   the    Ethereum-based    token   economy    to   the    mainstream.
● Expand   Ethereum   real-world   application   infrastructure.
In   simple   words:   our    mission   is   to   develop   and   deploy   the   best   transaction   system   that would   be   based   on   enforceable   contracts   without   third   party   between   consumer   and merchants   and   a   strong   decentralised   reputation   management   system.   Transaction and   fund   transfer   will   be   done   in   one   step   together   with   the   enforceable   sale contract.   Transaction   fees   would   be   simplified   from   many   to   a   simple   transaction   fee wherever   the   consumer   and   merchants   are   located   on   the   planet.
2.1   A   Universal   Decentralized   Trust   and   Reputation   System   on the   Ethereum   blockchain.   Ensuring   trust   in   global   commerce.
Building   trust   is   difficult   because:
● Merchants   need   to   become   part   of   a   centrally   governed   marketplace,   like Amazon,   Ebay,   Alibaba,   Etsy,   etc,   where   they   must   pay   a   sales   commission.
● Merchants   cannot   transfer   their   trust   from   one   centralized   service   to   another.
● Merchants   need   to   invest   huge   efforts   and   budgets   into   brand   and   advertising if   not   being   part   of   centralized   marketplace.
● Complicated   conflict   management   using   existing   system.
● Buyers   need   to   establish   a   relationship   with   each   merchant   separately   and
their   history   is   not   transparent.
● There   is   no   ability   to   punish   fraudulent   buyers   or   merchants   and   reflect   that   in
their   history.
Monetha’s   trust   and   reputation   system   will   be   universal,   transparent, transferable,   self-executing,   not   controlled   by   a   central   authority,   and   working flawlessly   together   with   a   payment   solution.
2.1.1   How   it   works
Every   time   a   transaction   is   made,   no   matter   if   it’s   retail   or   e-commerce,   the blockchain   will   save   the   time   of   the   transaction,   both   the   receiving   and   sending addresses,   warranty   conditions,   delivery   time,   and   all   other   information   that   is typically   needed   to   ensure   the   trust.   All   the   sensitive   information   will   be   hashed   and only   available   to   authorized   users   in   a   beautifully   designed   user   interface.   Based   on
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 that   information,   clients   and   merchants   will   be   able   to   file/solve   a   claim,   rate   each other,   etc.
Default   trust   rates   will   be   created   for   both   merchant   and   client   using   the   Monetha ecosystem   for   the   first   time.   A   Trust   rating   will   be   assigned   to   a   specific   wallet address.    Every   time   a   transaction   is   made,   claim   registered,   solved   or   unsolved (according   to   the   purchase   details   saved   during   the   purchase),   review   written, etc.,   the   smart   contract   will   automatically   change   the   trust   level   for   each   of   the parties   involved.
The   merchant   trust   rating
Once   the   merchant   starts   accepting   mobile   Ethereum   based   currency   payments using   Monetha,   a   default   trust   rating   will   be   created.   Smart   contract   will   automatically change   the   trust   rating   according   to   the   behavior   of   the   merchant.   For   example:
● Does   the   merchant   react   to   claims   from   clients?
● Does   the   merchant   react    quickly    to   claims   from   clients?
● Do   clients   rate   the   merchant   for   delivering   products   as   promised:   on   time,   as
advertised   and   in   good   quality?
● Does   the   merchant   have   good   reviews   from   clients?
Different   weights   will   be   assigned   to   different   actions.
The   trust   rating   will   be   visible   to   everyone   in   the   most   common   and   typical   places, such   as   the   footer   of   the   merchant's   website   or   mobile   app.   The   only   way   the merchant   can   increase   the   trust   rating   is   by   providing   products   or   services   as advertised   and   in   good   condition.
Trust   client’s   trust   rating
The   main   reason   to   create   a   trust   rating   for   the   client   is   to   decrease   the   likelihood   of
fraudulent   buyers   and   offer   loyalty   features   for   trustful   buyers.
Once   a   client   buys   something   from   a   merchant   using   Monetha   for   the   first   time,   the default   trust   rating   for   that   client   will   be   automatically   created   and   linked   to   the   wallet address   of   that   client.
The   client   trust   rating   will   be   updated   automatically   by   the   smart   contract   based   on his   or   her   behavior.   Different   weights   will   be   assigned   to   different   actions.   For example:
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 ● What   is   the   client’s   claim   history?
● How   many   claims   has   the   user   made?   Are   those   claims   being   resolved?
● Have   all   the   previous   claims   been   solved   with   merchants?
● Purchase   history:   behavior,   frequency,   etc.
The   trust   rate   of   the   client   will   be   available   to   see   on   the   blockchain   and   visible   in   a user-friendly   interface   to   merchants   once   the   purchase   is   made.
The   client’s   trust   rating   will   be   visible   on   the   blockchain   or   in   Monetha’s   mobile   app.
In   totally   decentralized   e-commerce,   it   is   important   that   merchants   have   information about   the   client .   The   most   important   thing   for   a   merchant   is   to   avoid   someone   who does   hazardous   things   on   purpose.   If   that   happens,   the   merchant   will   be   able   to decrease   the   client’s   trust   rating   significantly.   Based   on   that   information,   other merchants   will   be   able   to   decide   whether   they   want   to   sell   products   to   a   client   with   a low   trust   rating.
Claims,   reviews   and   conflict   management.
Every   purchase   will   be   saved   on   the   blockchain   together   with   the   time   of   the transaction,   both   receiving   and   sending   addresses,   warranty   conditions,   estimated delivery   date,   the   product   that   was   bought   and   all   other   information   that   is   typically needed   to   ensure   trust.
The   following   information   will   be   available   to   both   parties:
● The   merchant   will   have   all   the   information   about   every   transaction   with   the above-mentioned   details   in   his   profile   in   the   Monetha   system.
● The   client   will   be   able   to   see   all   his   purchases   together   with   the above-mentioned   details   only   in   his   profile   within   the   Monetha   mobile   app.
Based   on   that   information,   parties   will   have   an   opportunity   to   file/resolve   claims, review,   and   rate   each   other   in   a   transparent   way.   Smart   contract   will   automatically decrease   or   increase   the   trust   rating.   That   kind   of   management   of   conflict   resolution through   smart   contracts   will   help   each   party   to   deal   with   the   situation   faster,   easier and   cheaper   (no   chargeback   fees   for   the   merchant).
Examples :
1. Claim.   Once  the  client  makes  a  purchase,  all  the  needed  information  is  saved to   the   blockchain.   In   order   to   see   that   information,   the   client   must   download the   Monetha   app.   Once   he   logs   in,   he   sees   all   the   purchases   he   made   with   a
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particular   wallet   address    anywhere   using   Monetha   as   a   payment   gateway . The   client   selects   the   particular   purchase   he   is   not   happy   about,   and   initiates a   claim   by   providing   the   details   of   the   claim,   e.g.,   the   product   is   broken.   The merchant’s   trust   rating   is   immediately   decreased,   so   the   merchant   is incentivized   to   solve   the   problem   as   quickly   as   possible.   The   merchant receives   the   notification   about   the   claim,   looks   at   the   details   and   contacts   the client   off-chain.   Client   and   merchant   agree   on   the   solution   and   one   of   the parties   initiates   a   resolution   by   pressing   the   "Claim   resolved"   button   in   the mobile   app   or   the   merchant   system.   Details   of   how   the   situation   was   resolved (product   changed,   money   returned,   etc.)   must   be   provided   as   well.   The   details are   saved   to   the   blockchain.   The   other   party   gets   the   notification,   reads   the details   and   agrees   by   pressing   “Claim   resolved”.   Once   the   claim   is   resolved, trust   rating   is   increased   for   both   parties   instantly.
2. Reviews .  Clients  and  merchants  will  be  able  to  write  reviews  about  each other.      Written   reviews   will   have   more   weight   on   each   other’s   trust   rating   than just   “silent”   transactions   without   a   review.   For   example,   a   client's   review   about a   good   product   and   customer   service   will   increase   the   merchant's   trust   rating more   than   just   a   simple   “silent”   transaction   without   writing   a   review.   Reviews about   the   merchant   will   be   visible   in   the   mobile   app   for   a   client.   Merchants   will see   the   reviews   clients   have   written   about   them   in   their   system.       All   reviews, good   and   bad,   will   be   automatically   reflected   in   the   trust   rating   of   the client   and   the   merchant .
3. Sales  contracts .  A  merchant  can  propose  a  15  day  return  policy  -  no questions   asked.   This   merchant   will   be   in   a   better   position   to   sell   than   the   one who   does   not   offer   a   return   policy.   These   rules   will   be   published   by   the merchant.   Smart   contract   will   ensure   merchants   and   consumers   are respecting   their   commitments   to   each   other   and   the   rating   system   will   reflect that.
2.1.2   How   the   likelihood   of   fraud   is   reduced   with   a   global   decentralized reputation   and   trust   system
The   trust   rate   will   be   available   and   visible   to   everyone   in   the   ecosystem   so   that parties   are   incentivized   to   increase   their   trust   rating,   which   will   enable   better decision-making   and   a   safer   e-commerce   environment.   Moreover,   we   will   offer incentives   such   as   a   reduced   transaction   fee,   faster   transaction   times,   etc.,   for   those who   hold   higher   ratings   and   proven   history.   This   level   of   transparency   could decrease   fraud   significantly   or   at   least   make   it   more   difficult.
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