> this "back door customer service" absolutely DESTROYED a previous project we had been involved with. I have never been clear about it, you helped a lot.

That is music to my ears. I thank you as well for sharing this experience and getting it out on the chain. An immutable tracking system for event, incident and problem resolution takes customer service to a new level. It reminds me of the work I did many years ago to implement a set of ITIL best practices in our IT organization.

![itil.png](https://files.peakd.com/file/peakd-hive/fjworld/EocDksW9JxGBEGfwBHgLgTvmeBVdY6boPdQVwKT2osiBKhvj4vsYP8NMRVdnZ2Yg4kH.png)
 
> I consider you a professional! And for the most valuable of your services, 

You are very kind and astute. When I took a retirement package in 2010 from [NB Power Corp](https://www.nbpower.com/) I was paid as an Information System Professional (ISP) Level 4. I will need to blow some dust off my workbooks and modernize my own ITIL processes.

The last few days I got pulled away from my usual daily activities so I got behind in some tasks. Tomorrow my priority is getting some documents together for my accountant. You will see less Discord activity from me while I complete another Plan-Do-Check-Act iteration for PEPT. Testing YourFrontEnd will be included so expect a post/comment in a couple of days.

Cheers

!BEER
!PIZZA