Pity you can't say much for legal reasons, would be nice to know the name/business of the twat (their own and/or whoever they're currently working for) to avoid like the plague and warn other people away from.

Laying down in a ball is fine, sometimes you need to defence curl to regroup so you can actually get back up again (I usually run under the assumption that people will eventually get back up, just some take longer than others).

It's always great to enjoy your job :D

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